In Kaunas, the second-largest city in Lithuania, ticket inspectors work in two teams and check around eighty vehicles per day. If someone travels without a ticket, inspectors ask the person to come to their minibus. Despite the strict fare regulation, inspectors act with empathy: they let a person go, if she did not buy a ticket by a mistake or due to malfunctioning of the ticket machine. On the other hand, when facing offence and aggression, inspectors also may call the police to keep order. Working in such a socially diverse environment as public transport, inspectors develop certain flexibility: often they are willing to hear and help rather than strictly follow a standard procedure and punish.